The
Client Services Division of Geographic
Technologies Group (GTG) is committed
to ensuring complete customer
satisfaction for all of our software
products and is responsible for:
• Software Technical Support
• Software Implementation and Installation – On-site
and Remote
• Training for software applications – On-site
and Remote
• Testing of new software products under
development at GTG
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“We are currently using a truly enterprise-wide Geo Blade Web Intranet.
GTG did a wonderful job implementing the application.
The GTG staff provided excellent support and I am deeply appreciative.”
City of Sunrise, Florida
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| Technical
Support |
Technical
Support is available for all
of our software applications
via telephone, e-mail, or online. Our
experienced Technical Support
staff is available to assist
our clients in whatever capacity
is required from answering simple “How-to” questions
to complex configurations to
server migrations to training.
GTG uses state-of –the-art
remote connection tools, including
Citrix GoToAssist, to securely
connect to the our client’s
servers and workstations to assist
with resolving even the most
complicated issues.
For
Technical Support, Call
Telephone Support Available
E-mail Request for Technical Support
Remote Support
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After-hours
and weekend support available
by request
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New Emergency Technical Support Team Created at GTG!
In an effort to better serve our clients, GTG has created a new GTG Emergency Technical Support Team and after-hours notification process to assist clients requiring immediate after-hours technical assistance. The GTG Emergency Technical Support Team, which is on-call 24/7, includes software specialists, software developers, GIS specialists and key management. The creation of this new GTG Emergency Technical Support Team and after-hours support process will provide faster, more effective technical support since multiple technical experts are alerted and available for after-hours support.
If emergency after-hours support is required, simply call our toll-free number, 888-757-4222, select the prompt for emergency after-hours technical support and leave a voicemail in the special voicemail account. As soon as you have completed recording your voicemail, all members of the GTG Emergency Technical Support Team are notified and a team member will contact you within minutes of your call. |
Now Offering Online Technical Support!
Technical
Support is available online! Simply click an icon to choose your technical support representative! Don't continue waiting on the phone. Log on today! As always, customer service is our #1 priority at GTG!
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www.geotg.com/support
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Software
Maintenance Agreements
Unlimited Technical Support, software upgrades and software maintenance
are provided to all software customers that have paid the annual maintenance
fees for the software products installed at their locations. Additional
charges may apply for some support services, such as reinstallation and
reconfiguration of software applications associated with server migrations,
operating system upgrades or server hardware failures.
Please
contact the Director of Client
Services at GTG if there are
ever any questions regarding
technical support, software implementations
and installations, training or
annual maintenance agreements
for any software products.
Chip Craig
919-759-9214 ext. 126
ccraig@geotg.com
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